Firstly, check that you've used the correct email.

If that doesn't work, check your junk mail/promotions (especially if you have a Hotmail account).

If you're forwarding from one account to another (for example, from your outlook account to your Gmail account), you may have to wait up to 15 minutes before you receive the email.

If none of these work, send us an email and we'll try to fix the issue